For immediate assistance, call 1-866-668-7271. Representatives are available Monday — Friday between 8:30 a.m. and 5:00 p.m. Central Time.
Also review the following Frequently Asked Questions:
What are the terms of this rebate (including products and dates)?
· The MOTOTRBO™ Rebate promotion is valid only with the purchase of MOTOTRBO™ Mobiles and Portables between 3/7/2008 and 6/20/2008.
· A minimum of 6 radios must be purchased to qualify for 1 rebate submission.
· Radios purchased in multiples of 6 qualify for submission.
For more details and specific eligible models, see our Rebate Terms and Conditions page.
How do I check the status of my rebate submission?
The ability to check the status of your rebate is integrated into this website. Once you have filled out the online Rebate Form (available starting April 1st) and mailed in your submission package, you can use the Rebate Status link to get the status of your rebate, or call toll-free 1-866-668-7271 to speak with a customer service representative who can provide your rebate status over the phone.
When will I receive my rebate?
You will receive your rebate from Motorola by mail within 4 to 6 weeks after your required rebate materials are received (see Rebate Terms and Conditions).
How can I find the serial number for my product?
On Motorola Two-way Radios, the serial numbers are located inside the battery compartment. Remove the battery cover and the battery to view the Motorola sticker inside. (See the photo illustration for example) Serial numbers are 10 characters in length. For example, a valid serial number could have the following construction: 123ABC1234 or 123ABCD123. The serial number can also be found on the bar code label of the product’s packaging.
Are the 1” x 3” barcode labels required?
No. You are required to enter the serial numbers from the radios purchased as you are completing the rebate form online. They will automatically be validated. Only the invoice showing the purchase and a signed copy of the online rebate form are required.
What is your fax number? I would like to fax in my rebate submission.
Fax service is not available for sending in your rebate submission. The MOTOTRBO™ rebate requires that all documentation be mailed to the Motorola Rebate Headquarters at the following address:
Motorola Rebate Headquarters
c\o TradeOne Marketing
11149 Research Blvd, Ste 400
Austin, TX 78759
My product is broken, what can I do?
For questions regarding warranty, service or repair, contact our customer service center at 1-800-448-6686 for assistance and to help locate your nearest authorized Motorola Two-Way Radio dealer.
Where can I purchase additional equipment?
Authorized Motorola dealers are located throughout the U.S. Contact our customer service center at 1-800-448-6686 for assistance locating your nearest authorized Motorola Two-Way Radio dealer.
Can I send my rebate claim in even though the purchase deadline has passed?
Redemption requests must be entered online no later than midnight CST on or before 7/11/2008 and must be postmarked no later than 7/18/2008.
What are the technical specifications of the products eligible for the MOTOTRBO™ rebate?
The main Motorola Web site at www.motorola.com lists technical specifications for all Motorola products. You can also contact our customer service center at 1-800-448-6686 for assistance.
Products Eligible for MOTOTRBO™ Rebate:
Mobiles and Portables only: XPR6300, XPR6350, XPR6500, XPR6550, XPR4300, XPR4350, XPR4500, XPR4500, XPR4550
What if I buy 6 radios early on in the promotional period and then buy 6 more later but still during the promotional period?
If all of your products have been purchased during the promotional period, the MOTOTRBO™ promotion allows you to submit a claim as long it is postmarked before 7/18/2008.
What happens if I forget to mail in my invoice?
In order to approve a rebate submission, all requested backup documentation including a copy of your purchase invoice is required. Contact Motorola Rebate Headquarters at 1-866-668-7271 and we will locate your rebate record and provide you with mailing instructions. Rebate submissions postmarked after July 18, 2008, will not be honored.
What if I purchased over 6 eligible products?
The MOTOTRBO™ promotion has no limit of redemptions. You can continue to submit within the promotion period as long as the purchase is in increments of 6 eligible radios.
Which browsers does this site support?
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